Shipping & Delivery

Processing time

Orders are picked, checked and packed within 1–2 business days. You get an order confirmation by email immediately after checkout, and a separate dispatch email once the parcel leaves us. Orders placed on weekends and public holidays are processed on the next business day.

Orders are dispatched from [CONFIRM DISPATCH COUNTRY] with [CONFIRM SHIPPING CARRIERS].

Delivery — Sweden

[CONFIRM DELIVERY TIME — SWEDEN] after dispatch.

Delivery — EU / EEA

[CONFIRM DELIVERY TIME — EU/EEA] after dispatch. No customs charges apply inside the EU.

Delivery — outside the EU

[CONFIRM DELIVERY TIME — OUTSIDE THE EU] after dispatch. Customs clearance can add time that is outside our and the carrier's control.

Shipping cost

Calculated at checkout based on your delivery address — you see the exact amount before you pay.

Free shipping

Free shipping threshold: [CONFIRM FREE SHIPPING THRESHOLD]. If no threshold is shown at checkout, standard shipping rates apply to your order.

Tracking your order

• When your parcel is handed to the carrier we email you a dispatch confirmation with a tracking link.
• Tracking can take up to 24 hours to show its first scan — that is normal and does not mean anything is wrong.
• Can't find the email? Check your spam folder, then email info@willwear.store with your order number and we'll resend it.

If tracking isn't updating

Carrier systems sometimes go quiet between scans, especially over weekends and during customs clearance. If tracking hasn't moved for [CONFIRM DELAY WINDOW BEFORE WE INVESTIGATE], email info@willwear.store with your order number and we will open an enquiry with the carrier and keep you updated until it is resolved.

If your parcel is delayed

Delivery estimates are estimates, not guarantees — weather, peak periods and customs can add days. If your order passes the estimated window, contact us with your order number. We chase the carrier, and if a parcel is confirmed lost we send a replacement or refund you in full.

If you entered the wrong address

• Email us as soon as you notice. If the order has not been dispatched yet we can usually correct the address.
• Once the parcel is with the carrier the address can no longer be changed by us. Some carriers let you redirect a parcel yourself from the tracking link.
• If a parcel is returned to us because the address was incomplete or incorrect, we refund the products once it arrives back. The original shipping cost, and any cost of returning the parcel, is not refunded in that case.

If a parcel isn't collected

Parcels sent to a pickup point are held for [CONFIRM PICKUP POINT HOLD TIME] and then returned to us automatically. Uncollected parcels are refunded for the value of the products once they reach us; outbound and return shipping costs are deducted. To avoid this, use the carrier's tracking link to reschedule if you can't collect in time.

Customs, duties and import VAT

Orders delivered inside the EU/EEA include applicable VAT and carry no extra charges. Orders shipped outside the EU may be subject to import duties, taxes and carrier handling fees charged by the destination country. These are payable by the recipient and are not included in the price at checkout. Refusing to pay them means the parcel is returned or destroyed by customs, and any costs are deducted from your refund.

Contact

Anything about delivery: email info@willwear.store with your order number. We answer Monday to Friday, usually within one business day.