Refund & Return Policy

Right of withdrawal

Consumers in the EU/EEA may withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason. Notify us within that period at info@willwear.store; you then have 14 days from that notification to return the goods.

Condition requirements

• Unworn and unwashed.
• Original condition, free of odour, marks and damage.
• Original tags attached.

You may handle the item as you would in a shop to establish its nature, characteristics and fit. If the value of the item is reduced by handling beyond that, we may deduct a corresponding amount from the refund.

How to start a return

• Email info@willwear.store with your order number and the items you are returning.
• We reply with the return address and instructions.
• Send the goods with a tracked service and keep the receipt.

Return address: [ADD RETURN ADDRESS]

Return shipping costs

Where you withdraw from the purchase or return for a different size, the direct cost of returning the goods is yours. Cost: [CONFIRM RETURN SHIPPING COST]. The goods remain your responsibility until they reach us.

Refunds

Once the return arrives and has been inspected, we refund to the original payment method. Refunds are issued without undue delay and in any event within 14 days of receiving the goods. For a full withdrawal we also refund the standard outbound delivery cost you paid; any extra cost of a premium delivery option you selected is not refunded. Your bank or payment provider may need additional days to post the amount to your account.

Exchanges

We process size changes as a return plus a new order. Return the original item under this policy and place a new order for the size you want. Email us before ordering if you want help choosing the size.

Faulty, damaged or incorrect goods

If goods arrive faulty, damaged in transit, incorrect, or in a size other than the one confirmed in your order, contact info@willwear.store with your order number, the product name, a description of the fault and photos where relevant. In these cases we bear the cost of the return and will repair, replace or refund the item in line with applicable EU consumer law.

Complaints and dispute resolution

If you are not satisfied with how a return or complaint has been handled, write to info@willwear.store and we will review it. Consumers in the EU may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/odr.