Returns & Exchanges

Return window

• You have 14 days from receiving your order to withdraw from the purchase, without giving a reason. This is your statutory right as a consumer in the EU/EEA.
• Tell us within those 14 days that you want to return — an email is enough.
• You then have another 14 days from telling us to send the item back.

Condition of the item

• Unworn.
• Unwashed.
• In original condition, with no smell of perfume, deodorant or smoke.
• Original tags still attached.

Try the tee on at home the way you would in a fitting room — check the shoulders, the chest and where the sleeve ends. Wearing it out for the day is not trying it on, and a worn tee can't be returned.

How to return, step by step

• 1. Email info@willwear.store with your order number.
• 2. Tell us which products you are returning (colour and size).
• 3. We reply with the return address and instructions.
• 4. Pack the item with its tags and send it back with a tracked service.
• 5. We inspect the return when it arrives.
• 6. We refund to your original payment method and confirm by email.

Return address: [ADD RETURN ADDRESS]. Please don't send anything back before contacting us — unannounced returns are slower to match to your order.

Who pays return shipping

You pay the return shipping when you change your mind or need a different size. Cost: [CONFIRM RETURN SHIPPING COST]. We do not offer free returns, and we would rather say that plainly than surprise you later.

Keep the tracking number until your refund lands — the parcel is your responsibility until it reaches us.

Exchanges and size swaps

• Return the size you have using the steps above.
• Place a new order for the size you want — that is the fastest way to get it, and it holds your size before it sells out.
• Not sure which size to take? Send us your height, chest measurement and how you like a tee to sit, and we'll tell you which size we'd pick. Our fit runs slim; between sizes, we usually say size up.

See the Size guide for measurements before you order the replacement.

Refunds

• We inspect returns within a couple of business days of receiving them.
• The refund is issued within 14 days of the return reaching us, and normally much sooner.
• Money goes back to the original payment method — we can't refund to a different card or account.
• Your bank or payment provider may need a few extra days to show the money in your account.
• For a full withdrawal we also refund the standard outbound shipping you paid.

Faulty, damaged or wrong items

• A fault in the fabric, seams or print.
• Damage that was there when the parcel arrived.
• The wrong product in the box.
• The wrong size sent by us, different from your order confirmation.

Email info@willwear.store with your order number, the product name, a short description of the problem and photos where they help. If we sent the wrong item or the product is faulty, we cover the return handling and send a replacement or a full refund, in line with your statutory rights.

Returning part of an order

You can return one item or the whole order — just list what you're sending back. Each item is inspected and refunded separately.